Who will be able to see my tags?

Hiki tags are accessible to all members of your team. That means that any member of your Slack workspace will be able to see your tags (and vice versa).

Can I use non-Latin characters for my tags?

You can use any characters you can type into Slack to create a tag. That includes characters with accents, like á, é, í, ó, and ú, as well as any other writing system such as Korean (한글) or Thai (อักษรไทย). You can even use emoji 😎 The only exception is that your tags cannot contain any spaces.

Do I need a credit card to get started?

You don’t need a credit card to start using Hiki. We will only ask for payment information when you decide to upgrade to a paid plan.

Do you offer special pricing for non-profits and educational institutions?

Get in touch with us to find out about special pricing options.

Will my data stay private and secure?

We take the privacy and security of your data very seriously. Our team has decades of experience building and securing enterprise software and has put a number of measures in place to protect our software from security defects and safeguard your data against information security breaches.

What is the benefit of having separate infrastructure?

As part of our Enterprise Plan we offer dedicated infrastructure that runs your organisation’s own instance of Hiki, or if you prefer, self-hosting on your own servers. As such, this service offers an additional level of protection against potential information security breaches in cases when sensitive or proprietary information is shared within your workspace on Slack.

Did we miss anything?

If there is anything else that’s not clear or you’d just like to give us your feedback please send us a message at hello@hiki.team. You can also come chat with us directly in our Slack community hikisocial.slack.com. We’d love to hear from you 😊